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“Business class not what it used to be”
Review of KLM Royal Dutch Airlines


Reviewed 2 weeks ago

Flying with the oldest and once the most prestigious airlines was a disappointment in terms of service and food quality. It is evident that Air France has taken an financial toll on this once excellent airline. The service was slow and no refills of our cocktails were offered. The food quality unfortunately bad. I did not find the plane clean at all. The ground crew in YVR was not friendly and unfortunately unhelpful, seemed to be preoccupied with socializing with each other rather than passenger assistance.
During the flight the flight attendances could not with to get off the flight and presumably get home.
The overhead announcements were on comprehensible. We have flown business class on most mayor airlines, and realized KLM standards have slipped suggestive of partner Air France dictated budgetary restraints, as the standard and quality are not up to the pricey business class expectations.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank GinnyKelowna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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197 - 201 of 18 564 reviews

Reviewed 2 weeks ago

Excellent service all round. Polite attendants, free drink of tea, coffee, water or juice along with a snack. Comfortable seats, on schedule flights. Ryanair has a lot to live up to. I will always fly with KLM whenever possible. An airline that appreciates its customers.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank maceymoo62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Perfect on time both times and good service, clean toilet and easy flight.
Staff was were nice to my children and gave them something to play with. Excellent!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank variaty2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Booking was easy, the lounge was delightful and the flight was uneventful, which was good.Nice movie selection and service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank AdioB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

We were first in line for economy but in the gate opened for us the arrendent pulled us over to check our bag. The bag was fully compliant for on board so I told her we bought seats with extra leg room we should be able to carry on the bag. In the meantime a bunch of people are boarding with their carry on bags. She finally reluctantly agree to let us board. Totally unnecessary stress as there was plenty of overhead storage.

Thank marcsweet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC