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“Leisure time.”
Review of Japan Airlines (JAL)


Reviewed 3 weeks ago via mobile

Very nice the foods was good the staff always asking you what you want . And I will fly again via JAL from Narita to manila Philippine the best airlines and hoping next time they give souviner for their passenger I heard some of the passenger they ask can we bring this blanket.?

Date of travel: August 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank miamea2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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33 - 37 of 6 252 reviews

Reviewed 3 weeks ago

Legroom was spacious and food was nice, it was really a good welcoming feeling to fly for a holiday to Japan! Staffs are nice both on board and at the check-ins.

Date of travel: February 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank boobee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I flew Economy Plus from Boston to Tokyo on the 787. Very comfortable and spacious seats with a large monitor and USB charger. The staff was excellent and attentive. The food was also very good. One of the best flight experiences I have had in a while. Close to 13 hours but very comfortable.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Tim70s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

When flying to South East Asia you have many options. For me it will always be JAL Premium Class. For only a few dollars more
JAL premium class offers many luxuries: Lounge, wider seat with foot rest and separate line for ticketing. In all my years of flying I found JAL one of the best experiences followed by Lufthansa. What made this flight stand out was the combination of professional, kind, diligent, warm, attentive, but not obtrusive service .
This premium class flight was booked through American Airlines and was less expensive then most airlines flying to Hanoi.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank dhmlerner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

What I admired most about Japan Airlines (JAL) was their staff. Whether it be at the check-in, at the gate or in the cabin they were all wonderful. Kind courteous and helpful. It makes me wonder why other airlines can’t be like JAL. Their inflight meals weren’t great and movies on offer were not good either. But these minor deficiencies were all overshadowed by marvellous hospitality shown by the staff!

Their website is not user friendly and online check in was impossible. If JAL can rectify these shortcomings they could easily be one of the top airlines in the world!

Date of travel: November 2018
Thank 176sivas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC