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“Better than expected”
Review of Iberia


Reviewed 5 March 2020

Both trips there and back were met with exactly the service I expected. I was pleasantly surprised efficient the check in experience was with Iberia especially on the Madrid side heading back to the U.S. Wish there were more round trip flight options but no other airline offered them either, just Wednesday and Saturdays. We even managed to have a great conversation with one of the flight attendants Who was going to have a few extra hours to explore Boston and wanted some recommendations..... happy to oblige. Clean planes friendly service

Date of travel: February 2020
1  Thank Bshue
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Reviewed 5 March 2020

I would not recommend this airline to my worst enemy. Customer service is absolutely impossible. No way to change flight. Worst flight experience ever.

Date of travel: March 2020
Thank 966maddief
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 March 2020

Iberia has one of the best Business Class products on the market. The seats are quite private. I traveled with a 5 year old and whilst we were not booked together, she had an incredible seat that let her sleep all through the night uninterrupted. The lie flat bed is very comfortable and the service is excellent.

Date of travel: August 2019
    • Seat comfort
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    • Food and Beverage
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    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank irenehz85ivo252q2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 March 2020

The flight itself was very good---on time, even landing early. We booked premium economy on the way to Spain and regular economy on the way home. Both were comfortable. The flight attendants were all very polite, and both classes were served quite a bit of food on the long flight. We printed out our boarding passes ahead of time and had only carry-on bags, but apparently you still have to wait in line to see an agent, even if you aren't checking bags. They have to check passports, but unlike other airlines I've flown Iberia doesn't do this at the gate. So allow plenty of time! Even if you think you can go straight to the security checkpoint you can't. On the return trip we had to board a tram that took us to the airplane, but there was no directions given about whether to use the front or rear staircase of the plane, so it was just kind of a free-for-all, with people trying to get by each other in the tiny aisles, and of course it was just gridlock at some points. It would have been helpful to have a flight attendant saying everyone in row 1-27, you need to board in the front. Everyone row 28 and up use the back staircase. I would definitely fly Iberia again, but would allow extra time at the airport.

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Jane B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 March 2020 via mobile

My husband and I used this ariline from Athens to Madrid then on to Alicante. The staff were so friendly and very willing to help. We travelled with the bigger vessel to Madrid then on to Alicante with the propeller plane. Clean aircraft. Staff are attentive. They were on time. The pilot had a hard time up in the air with the winds etc from our leg into Madrid. But he/she was REALLY Great with the plane, Control etc. Everyone was good in fastening seatbelt procedures and not runnuing around. Toilets were very clean. Thank you Iberia. We definately recommend you and Will use your services in the future.

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank claessonstravel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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