First flight was from Nice to Madrid and everything fine.
Second flight from Madrid to Miami.
Long flight with little space!
We were delayed for more than 1 hour and no info. The captain murmured something but impossible to understand.
Food was o.k. but why serve food first and something to drink later. With the delay and the time since boarding we were thirsty! Not necessary to make a choice between waiting for a drink and cold food or finish your food without a drink. Same procedure for breakfast.
The staff was not very polite. Instead of asking what you would like to drink she said “drink”. My husband needed something and rang the bell 3x. Nobody ever showed up.
My husband had special assistance and only last minute we had the info that we had to stay in the aircraft to wait for help.
Nobody showed up so we went to the exit ourselves.
They just don’t care and knowledge of English could be better.