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“Absolute nightmare”
Review of Iberia


Reviewed 2 April 2018 via mobile

These mfs lost my luggage.. nearly 3 weeks later I’m still waiting for it to be sent to my US address. I have never experienced such a collective group of liars and lazy employees. The first day I filed my claim I was promised my bag would be delivered to my temporary address in Spain, lies. Subsequently each day the same lies...yet no bags. Who wants to go on vacation without their stuff?! It’ll be a miracle if I get my stuff back. Meanwhile I’m gonna make sure these messy jerks pay for my loss and suffering. Stay away from this crappy airline, I know I’ve learned my lesson. Oh on top of that their actual flight was garbage too. Flight attendants were sloppy and inattentive, plane raggedy. Zero was not an option but that’s obviously my likeness to recommend this trashy “airline”.

Date of travel: March 2018
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
4  Thank queenie85
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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3 116 - 3 120 of 20 377 reviews

Reviewed 1 April 2018

ok overall but a few instances flight attendants were unfriendly and not very attendant. Inflight service must improve.

Date of travel: March 2018
    • Seat comfort
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
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    • Check-in and boarding
2  Thank Gustavo O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 April 2018

Dear Iberia Airlines,

Today was not all lollipops and butterflies. My experience with your airline made me want to fly Malaysia air and have a 30% chance of not making it to my destination. Your customer service should be included as one of Dante's nine levels of hell probably sandwiched between fraud and treachery.

Laura, was one of the most frustrating people I have ever had the displeasure to come in contact with. Between the language barrier and running in circles she was unable to grasp the basics of customer service. She quoted us multiple prices ranging from $230 to $2,750 for a change fee which wouldn't include the price of the ticket. When asking to speak with a manager she curtly replied they would say the same thing she did.

After reading other reviews on Yelp and Trip Advisor and getting a better idea of the mind numbing incompetence of Iberia airlines I would strongly encourage any other means of transportation i.e. walking, swimming, jet skies, boat, train, scooter, horse, or even the dreaded Spirit or Ryan Airlines.

If I could give them zero stars it still wouldn't be low enough as I would rather take a swam dive off a 14 story building then ever speak to anyone affiliated with this airline again.

Date of travel: April 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
4  Thank erburkee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 April 2018

I flew from Lima to Tel-Aviv via Madrid and the service was good all the way, flights took off and landed on time. Seats were reasonable.

Date of travel: March 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Danny_S_Is
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 April 2018

I flew fro Tel-Aviv via Madrid to Lima and the servixe was good all the way, flights took off and landed on time. Seats were reasonable.

Date of travel: March 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Danny_S_Is
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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