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“I Would Rather Fly Malyasia Airlines”
Review of Iberia


Reviewed 1 April 2018

Dear Iberia Airlines,

Today was not all lollipops and butterflies. My experience with your airline made me want to fly Malaysia air and have a 30% chance of not making it to my destination. Your customer service should be included as one of Dante's nine levels of hell probably sandwiched between fraud and treachery.

Laura, was one of the most frustrating people I have ever had the displeasure to come in contact with. Between the language barrier and running in circles she was unable to grasp the basics of customer service. She quoted us multiple prices ranging from $230 to $2,750 for a change fee which wouldn't include the price of the ticket. When asking to speak with a manager she curtly replied they would say the same thing she did.

After reading other reviews on Yelp and Trip Advisor and getting a better idea of the mind numbing incompetence of Iberia airlines I would strongly encourage any other means of transportation i.e. walking, swimming, jet skies, boat, train, scooter, horse, or even the dreaded Spirit or Ryan Airlines.

If I could give them zero stars it still wouldn't be low enough as I would rather take a swam dive off a 14 story building then ever speak to anyone affiliated with this airline again.

Date of travel: April 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
4  Thank erburkee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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3 122 - 3 126 of 20 384 reviews

Reviewed 1 April 2018

I flew from Lima to Tel-Aviv via Madrid and the service was good all the way, flights took off and landed on time. Seats were reasonable.

Date of travel: March 2018
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Thank Danny_S_Is
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 April 2018

I flew fro Tel-Aviv via Madrid to Lima and the servixe was good all the way, flights took off and landed on time. Seats were reasonable.

Date of travel: March 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Danny_S_Is
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 March 2018 via mobile

Worst customer service and check in and boarding complete disaster
Dirty bathrooms terrible food I would never fly this airline again

Date of travel: March 2018
    • Seat comfort
    • Customer service
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    • In-flight Entertainment
    • Value for money
2  Thank soulflower68
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 March 2018

Statred in Barcelona to Madrid check in very good and fast.Plane on time, connection at Madrid very easy.Cabin crew on long haul very good and food fine , the plane was full but all ok.
Return journey also ok landed 40 minutes early , very pleased by price and flight.

Date of travel: March 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank andy e e
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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