Dear Iberia Airlines,
Today was not all lollipops and butterflies. My experience with your airline made me want to fly Malaysia air and have a 30% chance of not making it to my destination. Your customer service should be included as one of Dante's nine levels of hell probably sandwiched between fraud and treachery.
Laura, was one of the most frustrating people I have ever had the displeasure to come in contact with. Between the language barrier and running in circles she was unable to grasp the basics of customer service. She quoted us multiple prices ranging from $230 to $2,750 for a change fee which wouldn't include the price of the ticket. When asking to speak with a manager she curtly replied they would say the same thing she did.
After reading other reviews on Yelp and Trip Advisor and getting a better idea of the mind numbing incompetence of Iberia airlines I would strongly encourage any other means of transportation i.e. walking, swimming, jet skies, boat, train, scooter, horse, or even the dreaded Spirit or Ryan Airlines.
If I could give them zero stars it still wouldn't be low enough as I would rather take a swam dive off a 14 story building then ever speak to anyone affiliated with this airline again.