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“Great Service,”
Review of Hawaiian Airlines


Reviewed 28 June 2018

Flew Extra Comfort (Premium Economy). Good leg room for a 6ft + person. Excellent cabin service but steer clear of the in-flight duty free, but they did refund c/card without question (Excellent). Great luggage allowance but they should enforce the carry on size and quantity limits.Some confusion and different check-in processes depending on which Island airport you are flying from.

We received TSA pre-check on some flights, which helped bypass some long security queues.

Happy to fly and recommend Hawaiian again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank zebra300760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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891 - 895 of 5 328 reviews

Reviewed 28 June 2018

Love this airline we upgraded so we had more leg room wasn't too much about $150 but it is worth it long flight 9 hours. You also get priority departing from both ends which can be a big bonus. The best is the luggage kilos much more than other airlines and when you go to Hawaii you need it lots of shopping. Disappointed with their food this time nothing much to write home about I have flown Hawaiian three times and it is much better than Australian airlines

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Janny1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

We have flown with Hawaiian previously and that's why I chose it again. We last flew with them two years ago and there was definitely a difference in the quality of service. For the price we paid for our tickets other than getting complementary drinks it just seemed to lack the warmth we felt before. It's was like they couldn't do enough to take care of us. This time, not so much. The food was nothing special and by the time we landed in Kauai after our connecting flight, the meal totally didn't agree with me. The plane for our flight from Honolulu to Kauai was a much smaller plane that was really small and old. Definitely not worth the first class fare. I will definitely have to rethink using them again the next time we go.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Took flights to and from Maui on are last trip and Hawaiian Airlines was great! Although these were short flights, 30 minutes or less, the flight attendants were very nice and very professional. Since there were such short flights there was no food service or in-flight entertainment, which is to be expected on those type of flights. A great airline to get you across the islands!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ralphsanthin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

For a US carrier Hawaiian was great. The flight attendants were pleasant . They served a meal for free which was a nice surprise.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bernie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC