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“A much improved experience”
Review of Garuda Indonesia


Reviewed 3 weeks ago

Every aspect of our experience were a great improvement on our similar flight last year.
Check in was professional and hassle free.
Business lounge was great and now includes live cooking.
Departure gate direct to aircraft and on time.
On board service was faultless, happy and professional.
Well done Garuda Indonesia, you do listen to your customers.

Thank Pete B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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104 - 108 of 5 449 reviews

Reviewed 3 weeks ago

Great price/value. Direct flight from Netherlands to Indonesia with no match from competition and has an affordable price.

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Thank Afnindar F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

direct flight with comfortable seat and environment. I have a pleasant journey with GI. gonna fly with garuda indonesia again.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, films)
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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank slickenside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Always a great flight to Bali. From the time of boarding, then having a meal and drinks served to watching a movie and you're there in Bali. Staff are always very friendly and efficient. We have tried the budget airlines - too cramped and very limited luggage allowance. Now always fly Garuda to Bali now because they offer more room, better and more inflight service and a generous luggage allowance. Worth the extra fare.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ChristineBALI2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We are planning to go to Japan for a week from 30th june 2018. We booked our ticket online. And then we recieved an email, if our ticket had been canceled due to some issues, but we had paid it. So we called them and ask about this problems but they told us to keep patient, we have emailed them, but they're never replied it. It's such a terrible things, bcs we can't enjoy our holiday because of them.

    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC