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“Pleasant flight to Rovaniemi”
Review of Finnair


Reviewed 8 December 2020

One month before our departure, the aircraft was changed from Airbus 321 to Embraer 190.

Our prepurchased exit row seats were changed from row 10 to row 11. The legroom was excellent although less than on A321 where is a proper door in front of row 10.

The flight was on time and the service was friendly.

Date of travel: December 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
3  Thank Mikael F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Reviewed 29 November 2020

Finnair discriminates against transgenders. I had a terrible experience with a number of Finnair employees laughing me the moment they saw me at Check-In. I was running late and they on top of that then sent me errantly to the wrong airline check-in stations 3x in a row while laughing -- to the extent that the wrong airline check-in station attendants got pissed off at them. By the time I got back to them and they admitted to being the right check-in station, they then told me I was late and only a manager can check me in at that point. "Okay, where's the manager?" " Oh, he just left, you just missed him." Resume their laughter.

Honestly, the whole thing was deplorable. Of course 40 minutes later my plane took off without me. I had to immediately purchase another flight to Japan so as to not mess up my entire per-arranged 3 week itinerary.

I would later call Finnair about the whole thing and asking them to look into the matter or do something so something like this is avoided in the future. Their response to me (after some back and forth) was basically people like me shouldn't fly Finnair again. I was shocked at this and wanted to make sure this ignorance was just that of one Finnair Rep, so I reached out to the CEO's office -- all he did was forward me to that same Finnair Rep. In other words, clearly Finnair top-to-bottom couldn't care less.

Since I respect myself I definitely don't see myself flying Finnair ever again.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
4  Thank mega1_9_7_5
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 November 2020

Flying during Covid we knew would be a challenge and our expectation were very low. But it did not even reach the lowest of all possible standards. It started with Finnair moving out departure from Hong Kong from shortly after midnight to late morning, resulting in us having to spend a night in Hong Kong airport (immigration into HKG was not allowed). OK we thought, we are flying business class so surely Finnair would ensure a business class lounge would be open. What a mistake, we ended up sleeping in the airport waiting area. After we made it on the flight from Hong Kong to Helsinki we were asked for our choice for lunch to be served in a few hours. So by lunch time we were told that they run out of our lunch choice. Only being about 5 people in the business class, we found that very strange and asked again. We were then told that the cockpit crew ate our lunch. In Finnair, it is important that the employees do get their choice of food and the full paying customers get what is left. The trip went on with some more appalling events and even when we complaint later to their customer care, not even an explanation and apology was provided. Well, we have learnt our lesson, never again Finnair

Date of travel: August 2020
    • Food and Beverage
2  Thank Roger W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 November 2020

Two days before our return flight, the aircraft was changed from Embraer 190 jetliner to ATR 72 turboprop that is not our favorite aircraft. The travel comfort between these two airplanes is very different. Luckily, the flight came only half full and we got the whole exit row to ourselves.

Beforehand, we had purchased seats 1AC which are the best seats on Embraer. As the aircraft was changed, Finnair changed our seats to 1CD and I changed them to 1AB when making the online check-in. ATR has seats ABCD and Embraer has ACDF. As there came nobody else to the first row, my partner was moved to the other side because there has to be someone sitting next to both exits.

Despite the extended flight time of 1 hour and 10 minutes, the flight landed on time in Helsinki. The service was friendly and the usual complimentary blueberry juice was served.

Date of travel: November 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
1  Thank Mikael F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 November 2020 via mobile

It was our first experience with Finnair for an emergency travel from Oslo to Helsinki.
Check in was fast and easy (polite and kind operator), and the flight itself smooth and pretty comfy.
The extra luggage option was big help and for a more than decent price.

Date of travel: November 2020
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
4  Thank IMehmet
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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