My first introduction to Etihad was the desk clerk. I had waited for 90 mins (with everyone else) and to be spoken to as he spoke to me wasn't helpful at the beginning of what was a lot of flying. He spoke quickly then said I would have to hurry because the plane was boarding. No it wasn't! In fact I had to wait another 30 minutes after going through security before the gate number came up.
I had booked and paid for a specific seat on all four flights (after checking which type of plane and layout it was) and not once did I sit in the seat area that I had paid for as they were different plane models and the layouts were different.
The food was awful. And the flight from Manchester and then from Abu Dhabi to Melbourne I had practically the same meal ...... the food had no redeeming factors at all.
The air stewards were very helpful on the Manchester to Abu Dhabi leg but on the follow on flight, they did everything they had to do but you had to practically stick your foot out to get their attention.
Not too impressed.