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“My Very 1st Domestic Flight”
Review of Cebu Pacific Air


Reviewed 28 June 2018 via mobile

At least 2O times flown internationally..it was always an amazing flight experience. But with Cebu Pacific, you always have to expect at least an hour or more time delayed, when you book a flight with them in order to avoid stress from your vacation you have not even started yet Do not set your expectation too high to avoid too much frustrations.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Claesdhee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 June 2018

This airlines has some serious management problems, luckily we opted to pay extra for bulkhead seats, everything with CP is extra. The other carrier's only flew to HCM or Danang so in our case CP was the only direct flight option. The flight was 1 hour late for takeoff, the return left on time but we had to wait 1 hour for our bags to be put on the carrousel. The most irritating thing was I had asked the check-in to put a 'Fragile' label on the bags, instead he took out a roll of red fragile tape (like duct tape) and wrapped it around the whole bag(s). It was not quality tape so trying to remove it took a pair of scissors to cut it and then it left a red glue residue around the body of both bags that was impossible to remove, so both bags are esthetically ruined. I complained to CP manager upon departure and he took notes but to this date no reply. Shame on you CP.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dr Lex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

flew this service twice as it’s the easiest option. very poor check-in in Singapore. they do not use the self service and only have 2 counters open . it seems to take forever. flight punctual. Plane clean and basic. Food options limited unless you precook. Coffee awful! Paid for extra legroom front row as too cramped for 5 hour flight although plane not full 2nd time so those in back ended up with whole rows to themselves.

Thank pauk1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

I travel frequent and on some occassions can be quite frugal, I chose Cebu Pacific becasue an ex friend used to pilot for them and suggested i try the Airline out.

Admittedly i knew the flight would be classed as budget flight and the level of service would not be what I am used to, however the problem started when we were unable to book extra baggage "online", and after queuing for 40 plus minutes and trying to explain the issue to the counter staff at the Cebu desk, who was unhelpful, unsympathetic and just wanted to chat on her mobile. We were referred to another counter to pay for the luggage upon arriving at the counter we were told the credit card machine was not working and that we had to pay in cash!, this was after queuing for 20 minutes.

Then it got worse we were told to go to gate 8 then after 30 minutes the gate changed to gate 5 with no warning or announcement, it was only when a Cebu representative asked us which flight we were on that we discovered the gate change...

The flight itself was ok, the air stewardesses were hardly seen after the safety demo but by then we were all frustrated, although the flight departed slightly late which is no big issue.

Flying with Cebu Pacific did leave a sour taste and I would definitely avoid it and choose Air Asia or another carrier.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank ZMurtza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

CebuPac will always give you value for your money with reasonable regular rates. The promo fares are big bonus as well. Most of our travels we avail of promo rates which is practical for travellers on a budget.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Twilightflora B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC