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“Old tired 747 fleet. Paying for reserved business seats is a disgrace.”
Review of British Airways


Reviewed 3 weeks ago

BA need to retire their aged 747's and invest in some dreamliners or similar. The crew love them but they are showing their age and too many things are behind the leaders - small video screens; tray tables that sag; toilets that don't quite work etc.... Otherwise, the flight, service, food etc were competent but not exciting. Crew are very BA.... not the best turned out on the world but "sassy" and funny. It's a shame that the airline doesn't seem to want to keep up with the leaders anymore.....
Their policy of requiring nearly £70 each way from London to New York to prebook a business class seat for which you have paid almost £3k is awful/terrible/a disgrace.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank AJCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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650 - 654 of 38 707 reviews

Reviewed 3 weeks ago via mobile

Glasgow to Las Vegas in business class to get the “ bed” .
Absolute fortune and only perk is having a seat that moves into a quasi bed . No staff help offered to help assemble .
Even worse if you are in the middle row as every meal or drink is precariously dangled over the aisle passenger and privacy screen up and down like a yo yo !
The cabin crew can’t even be compared to Emirates or even Virgin - no help or even inclination to help “ there’s your bed now sleep “

Date of travel: November 2018
Thank fangio123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We usually are very fond of BA but charging for a cup of tea. Are they trying to copy Ryanair
Even the cheap US airlines give out water, soft drinks tea and coffee..

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank senes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Arrived at the gate and boarded quickly. Staff were attentive with the seating and making you feel comfortable. The amenities included sleeping pajamas which made it much more comfortable in the fully reclining seat. the food was very good although NOT excellent. The entertainment system was excellent for the Boeing 747. Left on time and arrived on time. The cleanliness in the lavoratories was not up to standard.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank docbob0707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Flew out of Linate airport and first/business class service was somewhat less than expected. To get to the plane everyone was transported by bus to a plane parked on the tarmac. There was no bus for business class but not much of a worry. The plane left late [it was a 7:00 am flight out of Milan]. The service was good but the breakfast was only fair. Arrived slightly behind schedule at London Heathrow terminal 5.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank docbob0707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC