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“Great service”
Review of British Airways


Reviewed 28 June 2018

What a great way to start the holiday had previously booked extra legroom which was well worth it we had some many drinks service that I had to no more thank you The only downside was the rangers offered within the on board shop could be greater

Thank JohnandJanetours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 112 - 6 116 of 37 913 reviews

Reviewed 28 June 2018

Usual first class service from the UK's best budget airline, departed on time, arrived early and staff were attentive and helpful.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

Just when I thought it could not get worse it did!
Arrived LHR 2015 (late again) next flight 2105 to be told that I have been rebooked the next day.
Sent by bus 45mins to a dump hotel with no dinner or breakfast included, no clean clothes / shaving etc and have to get up at 0400 to catch a bus (45mins) back to airport
Now I understand the term budget airline, never again
Ps photos of the bus driver stopping leave the bus on route to smoke

Thank GeorgeGeddes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Purchased extra legroom seats. Got to checkin "Those seats have been allocated to someone else" No explanation why. We were then given seats in row 25, the worst seats on that particular aircraft.

Boarded aircraft, spoke to aircrew "Aircraft changed from A320 to A319 - seat configuration different, complain to BA". There were empty seats in the forward part of the aircraft and we were the last to board. We asked if we could sit there. "No, if we let you sit there everybody would want to sit there as well".

My son-in-law who booked the seats put in a claim to BA who responded "No record of changed aircraft and no evidence that you did not get the seats you paid for." He has followed this up with their customer services and awaits a response.

I had a similar occurrence with Thomson Airways, and a refund was given straight away.

We travelled from Verona to Gatwick 13 June 2018. Our outward bound flight on 6 June 2018, BA2598 was delayed, so the cabin crew brought round water and biscuits. One passenger asked what flavours there were of the biscuits. The response from the female flight attendant was "You get what you are given". That just about sums up the attitude of BA.

There is no way I will ever travel with BA again their customer service is beyond belief.2

Anth0ny1943

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Anth0ny1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

It dawned on me that when British Airways decided that they wanted to offer lower economy fares by adding two rows and reducing the legroom to an unbearable 29ins for all the cabins, they were imposing an indirect subsidy by the Club Europe travellers on the economy travellers. Does anyone else feel cheated when they pay almost a £1000 and they come out with sore knees and a sore back just so the airline can get another 6 people on board??

1  Thank DC_Critic_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC