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“"Your Favourite Airline"??? Not for me.”
Review of British Airways


Reviewed 2 weeks ago

Purchased extra legroom seats. Got to checkin "Those seats have been allocated to someone else" No explanation why. We were then given seats in row 25, the worst seats on that particular aircraft.

Boarded aircraft, spoke to aircrew "Aircraft changed from A320 to A319 - seat configuration different, complain to BA". There were empty seats in the forward part of the aircraft and we were the last to board. We asked if we could sit there. "No, if we let you sit there everybody would want to sit there as well".

My son-in-law who booked the seats put in a claim to BA who responded "No record of changed aircraft and no evidence that you did not get the seats you paid for." He has followed this up with their customer services and awaits a response.

I had a similar occurrence with Thomson Airways, and a refund was given straight away.

We travelled from Verona to Gatwick 13 June 2018. Our outward bound flight on 6 June 2018, BA2598 was delayed, so the cabin crew brought round water and biscuits. One passenger asked what flavours there were of the biscuits. The response from the female flight attendant was "You get what you are given". That just about sums up the attitude of BA.

There is no way I will ever travel with BA again their customer service is beyond belief.2

Anth0ny1943

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Anth0ny1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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707 - 711 of 31 794 reviews

Reviewed 2 weeks ago via mobile

It dawned on me that when British Airways decided that they wanted to offer lower economy fares by adding two rows and reducing the legroom to an unbearable 29ins for all the cabins, they were imposing an indirect subsidy by the Club Europe travellers on the economy travellers. Does anyone else feel cheated when they pay almost a £1000 and they come out with sore knees and a sore back just so the airline can get another 6 people on board??

1  Thank DC_Critic_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

The crew were all nice and friendly, the captain and first officer provided useful information and the flight was smooth.

Thank GORDON S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Unfortunately choose to fly early on Thursday morning in June on flight full of stag and hen dos. BA obviously aware of this as the flight was not one of there’s but operated by Titan Airways. Not a recommended flight. Took ages to get a drink or any food as halfway down plane and the service was very slow.

Thank linda12349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Not flown with BA for years. Terminal 5 is great. From checking in to boarding the aircraft all went smoothly. The departure area was spacious and not congested, unlike Luton airport. Would definitely travel to Heathrow and fly BA again

Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC