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“Flawless first class”
Review of British Airways


Reviewed 2 April 2018 via mobile

From check in at the airport to the plane landing the service again from British airways really set them apart.
Although their first class product is not at the level of emirates or etihad in my opinion I really cannot fault it. I do think British airways service really goes beyond expectations.
On arriving at Mumbai you have a separate first class check in area you sit down in a beautiful area with all leather chairs and they take care of your luggage and bring you your boarding pass. You then breeze through the dedicated security area.
The lounge was truly exceptional and the food really high end.
The flight was fantastic and the staff were excellent. I slept so didn't have dinner. They give very comfortable pyjamas which is nice. The amenity kit is also very good. I woke for breakfast from my very comfortable bed which was prepared by the excellent flight attendant. The breakfast was very good and the almond croissant especially good.
Can't recommend the first class product enough.

Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 284 - 8 288 of 35 757 reviews

Reviewed 2 April 2018

This flight is at a convenient time for travel from London to Verona (and further on to Lake Garda for us). The flight itself went very smoothly. They no longer give free food or drink any more on BA, but the options from M&S are quite nice, and the service is friendly and efficient. The seats are a little cramped, but it does depend on which plane you are on (our flight back had much better seating). This flight was pretty busy, but the service went well and the flight was on time.

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Thank JD L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

The terminal at Fiumicino is very modern, reasonable amount of seating and cafes, with the usual high end shops. Flight back from Rome to Gatwick was delayed, partly due to late arrival of the plane in Rome. Then more delays due to snow/ice problems at Gatwick. This was reasonable and understandable. It would have helped if we had been given more information about the likely delay. On the flight a very late arriving passenger with two unreasonably large bags caused a bit of an overhead locker crisis but the cabin crew sorted this out very well. Food and drink has to be purchased when the trolley come round, it was reasonable, you can pay only by card. No problems with our two cases that went in the hold. We would use them again in preference to some other airlines. Generally one regrets their move slightly downmarket!

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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank DrDave52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

Standard BA flight on tired aircraft with seemingly tired crew and the now substandard treatment on board and during boarding. The pilot was fresh and enthusiastic so that was a plus.
BA dropped the complimentary drink a while ago in Economy and relish in making you know about it when on board - just stay away from their refreshments as they are cripplingly expensive, even for a cup of tea...
Boarding is now a new game - with 5 grades (yours will be printed on your boarding card) - they board in order, 1 to 5 rather than queuing and getting on as you can. I can understand their desire to seat the BA card holders first - they are flying enough to warrant a first on policy. What I cannot understand is how I always get listed as Grade 5 and am last to be allowed onto the plane... I travel for work, check in right on the 24hr point before the flight and only have cabin baggage but I am almost last on and have to fight to find somewhere to stow my cabin bag!

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1  Thank JCDavies67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

I have flown this route many times. BA have made changes to the bedding so there is a topper to lie on and a day blanket as well as a duvet which is a good improvement. They also now require passengers to order breakfast upon take off for a 12 hour flight. Did not improve service and would be better just to ask if wanted to be woken or not and whether cooked or not cooked breakfast.

Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC