This flight is at a convenient time for travel from London to Verona (and further on to Lake Garda for us). The flight itself went very smoothly. They no longer give free food or drink any more on BA, but the options from M&S are quite nice, and the service is friendly and efficient. The seats are a little cramped, but it does depend on which plane you are on (our flight back had much better seating). This flight was pretty busy, but the service went well and the flight was on time.