During the pandemic, there was only one flight flying from Bangkok to Koh Samui. It was a small plane with no business class. Check-in staff was very helpful to offer us exit seats with more legroom as my husband is 1.94m in height. Unfortunately, airport lounge and inflight services were all suspended as a measure to curb the spread of possible virus.
The cabin was seen hygienic and cleaned. Passengers were given sanitizer gel once on board. The flight time lasted just over an hour. Upon arrival, passengers were required to show the ground staff the electronic form filled by scanning the barcodes available at the check-in counter. The form must be filled on the day of flight but not in advance. If it was in order, passengers were required to fill another paper form declaring details of visit such as one-time travel as a tourist. After queuing for available staff, we were asked to provide ASQ hotel certificates for further scrutiny. Hence, do keep these documents handy. Do not put in the checked baggage.
In general, the process was quite smooth. However, it could be improved if the paper form could be distributed in the check-in counter or in the flight for completion earlier on. Thus, reducing the time necessary to stay in the arrival hall and there was no need for the crowd to mingle further.