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“Love love love! ”
Review of Bangkok Airways


Reviewed 10 April 2020 via mobile

This airline is the most pleasant of surprises! Not only do they offer a lounge for all passengers before the flight (with coffee, treats and WiFi), they also served a free meal during a one hour flight! A real flashback to the 80’s when airlines actually had good service! I only wish Bangkok Airways flew to the US!

Date of travel: February 2020
    • Customer service
    • Value for money
2  Thank M4436IHkellya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 April 2020

It was a very short international flight (approximately just 37 minutes duration) between Thailand and Cambodia. The check-in experience was smooth and friendly. In terms of on-board service, I can advise that the chicken sandwich was a real winner. I enjoyed interesting views of urban and rural life, as well as the ever-changing sky with it's curious cloud formations (see my YouTube), along the way. It was a joy to fly with Bangkok Air.

Date of travel: November 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Coffee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2020

I think that Bangkok-Samui flight is one of the most expensive in the world.

About 285 Euros (round trip) for a 50 minute flight.

All other Thai tourist destinations are reachable with less than half the money: I don't understand how all the entrepreneurs who work in the tourism industry of Samui can accept this thing.

The Airline justifies its prices calling itself "Boutique Airline".

???

Old and not top-cleaned planes; even the uniforms of the stewardesses don't seem to be last tailors.

With the fabulous Samui airport (owned by the company) and with the good ground services, I could have given 3/4 points, if it were not that due to the Coronavirus emergency we have had the need to move the return flight to Bangkok: not for fun, but because Qatar had canceled our intercontinental flight.

Given the situation, you can imagine our the tension.

Well, at the Bangkok Airways office in Samui, one of the employees was of a discourtesy, a rudeness so deliberately brazen. very smatterer. The young lady felt very important in her business suit and loved to look like a strict teacher behind her round glasses and seemed very annoyed by our presence.

We, with a four year old boy, were trying to return to our country in the midst of a pandemic.

This of course have given the coup de grace to our opinion on this airline

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank Lory_f77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2020

This is an ATR 42-300. It is a turboprop, not a jet. Seating is single aisle 2X2. You enter the plane by a rear door, about 7 steps. The flight is about 1 hour 15 minutes and they serve a small meal. There is no AV at all on this flight. The two member cabin crew were very efficient and courteous. Comfort level depends on your size, but generally it is good both in pitch and width. Bangkok Airways offers a lounge for all passengers so you can relax and have a snack before the flight.

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank bob2bkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2020

This is an ATR 42-300. It is a turboprop, not a jet. Seating is single aisle 2X2. Enter plane on the tarmac thru rear door, about 7 steps. This flight left on time and arrived early. It was comfortable both width and pitch although very tall people might be somewhat cramped. No AV on the flight. They serve a small meal, which is not necessary for the one hour 15 minute flight. Two cabin crew did a good job. Bangkok Airways has a lounge for all passengers to relax before the flight.

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank bob2bkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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