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“Excellent Flight (NRT-SIN) with comfortable ambience”
Review of ANA (All Nippon Airways)


Reviewed 3 weeks ago

Pro:

1. Excellent service of cabin crews. I think crew to passenger ratio is also more in ANA, so service quality and promptness is excellent
2. Great food..in quantity and quality---many special meal options
3. Sufficient options of soft and hard drinks
4. Comfortable seat with more than average seat width and legroom
5. Ambiance and attitude of cabin crews seem to be best in the world..very comfortable and kind service
6. Ground staff was extremely helpful to help us to reach the boarding gate in spite of our later arrival for earlier connecting flight

Cons:
1. Though it's much decent, flight entertainment could be better though (compared to other top-level airlines)..in terms of options and display resolution..camera was used to stop working during takeoff and landing...so meaningless to have those.

2. headphone quality could be better

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank dhruba_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago via mobile

My maiden flight with All Nippon Airlines from Kuala Lumpur to Osaka (transit in Narita Airport,
Tokyo for a few hours)

Online check in is done differently compared to other airlines. While other airlines allowed check in only within a certain time frame before departure,
ANA allows you to do pre-checkin at anytime before departure. You enter your details and submit. 24 hours before departure, you will receive a confirmation email with your QR code boarding pass. Very convenient.

As an economy passenger, I was allowed 2 x 23kg of baggage. Additional baggage weight can be purchased online if required.

Meals served were Japanese meals. Portions were good and tasty.

Cabin crew were always pleasant and helpful.

Online entertainment was not bad. Movie selections were up to date. Not much options for tv shows.

Pleasant experience overall.

Thank LynD827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Check in could be done online anytime. It will however be confirmed 24 hours before your flight via email.

If you have special dietary requirements, you may call in to inform after confirming your purchase. Food portions were good and tasty. Ice cream was served for dessert.

Baggage allowance was 2 x 23kg which is a generous allocation compared to the other flights I’ve been on.

Will definitely consider ANA again when I fly to my next destination.

Thank LynD827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is the 2nd flight with ANA, and I would fly only this airline to Japan. The flight attendants are very hospitable and helpful, leg room was good for me, and seats were fairly comfortable considering we flew 14 hours non stop. There are 2 food services during this flight with a choice of 2 different meals, lights are turned down for sleeping accommodations.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Mischief1030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

It is my first time to ride ANA airways and it did not disappoint me. I loved ANA. The stewardess are very accomadating and hospitable. Leg room is spacious. Food is excellent, japanese quality. Window is modern, one of a kind, you can adjust the lightness or dimness digitally. And the toilet is modern, everything is push button. Will definitely ride this plane again

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank jaomd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC