Social distancing? Absolutely none. Normally I wouldn't comment but they make several announcements on practicing Social distancing and wearing masks but don't push it. We were standing on top of one another while boarding and unboarding, in restaurants, etc.
Customer service? Staff have no personality whatsoever. If you are anywhere but first class, don't expect to get any service at all. Out of 4 stewards, we saw 3 twice. We were two seats behind first class and their service was nonstop, offering food and other drinks besides water. Guess us 3rd class steerage aren't worth much. One walked by collecting garbage, my boyfriend had his hand extended to give it to her, she looked right at him and kept walking.
Delays? We had a total of 1 hour and 45 minutes of delays with 1 hour of this sitting on the tarmac. 25 minutes waiting for ground crew because, as the pilot put it "they didn't know we were coming". How does this happen?
Boarding? We were group 7, seats 6A and B. They called group 1, 2.... when they called 6, we got ready to get in line. He skipped 6 and called group 8 to board. Again, what?
Just horrible. Will never fly AA again.