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“Waited 6 hours in Tallahassee for the flight to leave”
Review of American Airlines


Reviewed 28 June 2018

Well we arrived in a timely manner and waited SIX hours before I flight took off. Missed our connecting flight in Dallas. Just really felt frustrated as they really were not forth coming about when/where I plane was and when we would leave. About 20 minutes to 8pm they offered us meal vouchers to eat- which we had already done. Arrived in Dallas about 11:30 were sent to wait on a hotel shuttle which did not exist. Came back inside and found a very nice person that gave us taxi vouchers. Arrived at the hotel after midnight- - - long day. Just thought we should have been given a little more compensation. Flight to Dallas was empty we should have had first class or something.

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Janni57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 140 - 5 144 of 44 568 reviews

Reviewed 28 June 2018

Our "trip of a lifetime" including Sydney & Cairns Austraila, Aukland, NewZealand and Kauai hinged on a prompt connection in Dallas. Our adventure included a planned 4 1/2 hours layover in Dallas to catch a business class A380 to Sydney. We arrived in Dallas to catch our 10 PM flight about an hour after it departed!
Lie #1 - "ATC Delay" Lie #2 Crew shortage Lie #3 aircraft maintenance delay..........
Even the server in the Dallas Hyatt guessed we had been stranded by American Airlines!
We could have driven if the company had been up front with us in a timely manner.
In Dallas: no hotel voucher, no meal voucher, no nothing!!!!!

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank parkwoodpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

What a flight! Seemless boarding at L.A after a wonderful Admiral's Club lounge experience.
My wife and I were flying to N.Y.C to celebrate her 50th birthday and after one of the crew got talking to us asking our reasons for flying today, they wished her a happy birthday over the p.a on arrival at J.F.K and played Frank Sinatra's New York, New York making it a most memorable flight for all of the the right reasons.
Super friendly crew, great seats and food. Lots of entertainment choices and the flight was as smooth as silk.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Aircraft computer difficulty caused two hour plus delay , sitting on tarmac and gate. Missed a connnection in Miami. Rerouted through Atlanta on Delta the next day. Slept only a few hours to make 6:45 AM flight. Lost a $345.00 prepaid, non-refundable hotel reservation in Aruba. Lost most of first two days of vacation. AA Customer Service told us as an “act of good faith” , they would give us 10,000 sky miles. I said we would like a $300.00 voucher instead. A $200. voucher was offered. A son who made the same trip through Boston on Jet Blue was delayed overnight and awarded a $620.00 voucher. AA Customer Service is email only .I was told there is no appeal to a supervisor and no other offer given.

Thank davidraelene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Last Wednesday we were to fly the second part of our travel from Calgary to Washington. The pilot did not have his paperwork for us to fly out of Toronto on time, 5:20. We sat on the plane about 40 minutes without AC before they decided to send us inside. To make a long story short, finally about 10:00 they cancelled the flight due to weather in Washington. If the pilot had his paperwork on time, we would have been in Washington before the thunderstorms struck. We had no compensation for hotel yay since it was weather, well maybe not quite!

Thank Joyce R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC