Our "trip of a lifetime" including Sydney & Cairns Austraila, Aukland, NewZealand and Kauai hinged on a prompt connection in Dallas. Our adventure included a planned 4 1/2 hours layover in Dallas to catch a business class A380 to Sydney. We arrived in Dallas to catch our 10 PM flight about an hour after it departed!
Lie #1 - "ATC Delay" Lie #2 Crew shortage Lie #3 aircraft maintenance delay..........
Even the server in the Dallas Hyatt guessed we had been stranded by American Airlines!
We could have driven if the company had been up front with us in a timely manner.
In Dallas: no hotel voucher, no meal voucher, no nothing!!!!!