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“Lies, Lies and more Lies !”
Review of American Airlines


Reviewed 3 weeks ago

Our "trip of a lifetime" including Sydney & Cairns Austraila, Aukland, NewZealand and Kauai hinged on a prompt connection in Dallas. Our adventure included a planned 4 1/2 hours layover in Dallas to catch a business class A380 to Sydney. We arrived in Dallas to catch our 10 PM flight about an hour after it departed!
Lie #1 - "ATC Delay" Lie #2 Crew shortage Lie #3 aircraft maintenance delay..........
Even the server in the Dallas Hyatt guessed we had been stranded by American Airlines!
We could have driven if the company had been up front with us in a timely manner.
In Dallas: no hotel voucher, no meal voucher, no nothing!!!!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank parkwoodpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 103 - 1 107 of 39 975 reviews

Reviewed 3 weeks ago

What a flight! Seemless boarding at L.A after a wonderful Admiral's Club lounge experience.
My wife and I were flying to N.Y.C to celebrate her 50th birthday and after one of the crew got talking to us asking our reasons for flying today, they wished her a happy birthday over the p.a on arrival at J.F.K and played Frank Sinatra's New York, New York making it a most memorable flight for all of the the right reasons.
Super friendly crew, great seats and food. Lots of entertainment choices and the flight was as smooth as silk.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Aircraft computer difficulty caused two hour plus delay , sitting on tarmac and gate. Missed a connnection in Miami. Rerouted through Atlanta on Delta the next day. Slept only a few hours to make 6:45 AM flight. Lost a $345.00 prepaid, non-refundable hotel reservation in Aruba. Lost most of first two days of vacation. AA Customer Service told us as an “act of good faith” , they would give us 10,000 sky miles. I said we would like a $300.00 voucher instead. A $200. voucher was offered. A son who made the same trip through Boston on Jet Blue was delayed overnight and awarded a $620.00 voucher. AA Customer Service is email only .I was told there is no appeal to a supervisor and no other offer given.

Thank davidraelene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Last Wednesday we were to fly the second part of our travel from Calgary to Washington. The pilot did not have his paperwork for us to fly out of Toronto on time, 5:20. We sat on the plane about 40 minutes without AC before they decided to send us inside. To make a long story short, finally about 10:00 they cancelled the flight due to weather in Washington. If the pilot had his paperwork on time, we would have been in Washington before the thunderstorms struck. We had no compensation for hotel yay since it was weather, well maybe not quite!

Thank Joyce R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Our pilot was friendly and keeping us aware of everything. Our flight attendant Crystal was awesome!

Thank no1fanof24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC