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“Great flight - great service!”
Review of American Airlines


Reviewed 28 June 2018

What a flight! Seemless boarding at L.A after a wonderful Admiral's Club lounge experience.
My wife and I were flying to N.Y.C to celebrate her 50th birthday and after one of the crew got talking to us asking our reasons for flying today, they wished her a happy birthday over the p.a on arrival at J.F.K and played Frank Sinatra's New York, New York making it a most memorable flight for all of the the right reasons.
Super friendly crew, great seats and food. Lots of entertainment choices and the flight was as smooth as silk.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 066 - 7 070 of 46 722 reviews

Reviewed 28 June 2018

Aircraft computer difficulty caused two hour plus delay , sitting on tarmac and gate. Missed a connnection in Miami. Rerouted through Atlanta on Delta the next day. Slept only a few hours to make 6:45 AM flight. Lost a $345.00 prepaid, non-refundable hotel reservation in Aruba. Lost most of first two days of vacation. AA Customer Service told us as an “act of good faith” , they would give us 10,000 sky miles. I said we would like a $300.00 voucher instead. A $200. voucher was offered. A son who made the same trip through Boston on Jet Blue was delayed overnight and awarded a $620.00 voucher. AA Customer Service is email only .I was told there is no appeal to a supervisor and no other offer given.

Thank davidraelene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Last Wednesday we were to fly the second part of our travel from Calgary to Washington. The pilot did not have his paperwork for us to fly out of Toronto on time, 5:20. We sat on the plane about 40 minutes without AC before they decided to send us inside. To make a long story short, finally about 10:00 they cancelled the flight due to weather in Washington. If the pilot had his paperwork on time, we would have been in Washington before the thunderstorms struck. We had no compensation for hotel yay since it was weather, well maybe not quite!

Thank Joyce R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

Our pilot was friendly and keeping us aware of everything. Our flight attendant Crystal was awesome!

Thank no1fanof24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Flight was late boarding due to maintenance. Bought exit row seats. Worth every dollar. Really great legroom. First meal was just the right size and second was an unexpected plus. Only downside was if you do not like ham and cheese, there was no other option. Flight attendants were nice and gave you a full can of soda. Second meal included free alcohol. Only problem was lack of entertainment. Older 757 which had monitors on the ceiling of the aircraft no streaming which is available on domestic flights. I couldn't believe that the interior was refurbished (nicely) but no streaming movies. That's why I didn't give the flight 5 stars.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank DrewM32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC