Our family of seven went on vacation to Europe. We had booked on British Air but our return trip was with American Airlines. Our initial flight from Europe actually arrived early to Philadelphia by about an hour. It took us about an hour to clear customs and then we had to get our luggage and get to our connection. So when we went to get our luggage it still wasn’t off the original flight. Two hours and our luggage was not off the flight!!! We finally got our luggage and literally ran to the gate. They told us we were too late even though the plane was still there. We had spoken to several agents along the way so they knew there were several passengers the were delayed due to their errors. They rebooked us for the next day to fly into West Palm instead of Miami which will cost us double the transport fees to get home. So their solution was to rebook, give us an 84.00 meal voucher to only use in the airport for seven people (our bill was 140.00) and lodging for the night. We had no luggage so we all had to sleep in the clothes we traveled in all day. The agents assisting us with this were also rude and matter of fact. They actually turned one of the other passengers on the same flight away stating it wasn’t their fault because he didn’t explain it correctly (he had a language barrier).
I would highly recommend avoiding this airline if you’d like to enjoy your vacation.