As my wife and I are seniors past the age of 80 we require assistance. I am 3 months after a knee replacement. The airline provided both of us with escorts and wheelchairs from check-in through passport control and security all up to the door of the plane.
They also gave us seats closer to the front that we shoudn't have to go further back and when we had to change planes in Rome both going and coming they gave us exemplary service. They tried their best to make our flight as comfortable as possible and helped us with our luggage at both destinations.