Airlink is the airline with the most connections across the African continent. We never had a bad flight to be honest. This time, we had tickets that, unfortunately we could not use atthe time. They were valid for 1 year, but due to health reasons, we couldn't travel within the time frame.

When we finally were able to rebook, we asked for a 7-day extension on the expiry of R14.000 worth of tickets. Customer service was exceptionally inflexible and, no matter what, they would not extend our tickets by 7 days for us to be able to use them. I will forever shout this from the roof tops. This would have been a small thing for them to do. They chose not to.

Please note that Flysaffair has started their first route to Windhoek. For the time being this is only from Capetown, but I am sure this will increase soon. They have much more flexible ticket change policies and are much cheaper to start with.

I don't think we will see much of Airlink in 10 years' time.

We are on our way to Honeymoon. Flight delayed for more than 2 hours. Resulting in us in missing our international connection flights. Airlink makes is clear that it is not their problem. It is insane.

very disappointing and unprofessional service. our luggage did not arrive with us. no communication or at least an apology from AIRLINK which shows a level of disrepect and taking passengers for granted. what disgusts me is failure to inform or communicate. there was chaos at the airport with travellers still waiting for their bags 2days after arrival in BUQ using AIRLINK.

I used this airline twice in one year to fly from SA to Namibia return. Reading some of the reviews on here, I feel like I travelled with a different airline.

I love the Embraer's they use, such a comfortable plane, leather seats & good leg room. On each flight, found the plane to be clean & on time.

The flight attendants all looked smart, were polite & provided very good service. They serve food & drinks even though it was a short flight. Plenty of wine choices, not sure about spirits, non alcoholic cold drinks, tea & coffee.

The food choices looked very good, my husband said his food was very tasty, however although they have an option for vegetarians they had no option for people like myself who need Gluten Free food, which was a shame but not a big deal.

Luggage allowance was industry standard for a plane of this size on a short haul route.

I was very happy to fly with them & would certainly recommend to others.

Read the baggage policy carefully! I flew from Joburg to PE but my final destination was a bit further away. The airline left one of my bags in Joburg and when they eventually returned it, they refused to deliver it to the address I provided, saying it was outside of the PE municipal area. In the end, as I was working and unable to go to PE myself, I had to arrange for a courier to get it and pay for it myself. I have had several bags delayed in the past and Airlink is the only airline that has refused to deliver my bag to where I was.