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“Good Flight/Better Service”
Review of Air Transat


Reviewed 3 weeks ago

Our annual Euro-trip started with this flight and couldn't be happier, from fairly new aircraft to great service. Before retirement I was an elite flyer so I have been on many planes , this airline continues to impress. Keep up the good work

    • Seat comfort
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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Diverdoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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130 - 134 of 6 212 reviews

Reviewed 3 weeks ago

We were told by Air Transat (Dawn Toronto office) that their representative in Carcassonne Jumbo Tours , phone 00 33 629930804, would contact us in case there was a train strike in Carcassonne. Jumbo Tours/Air Transat representative never called/contact us. We called them and to our surprise, they were not aware of the situation. Our story can be verified by Florence, hotel ADONIS in Carcassonne. Eventually we called Air Transat in Montreal and they arrange a bus ride to Barcelona. This resulted in a wasted day of our vacation. We called Air Transat Customer Relations (Kayla) to complain for their Carcassonne representative. She said that Jumbo Tours had called us, which was not true. Again, our story can be verified by Florence, hotel ADONIS in Carcassonne. Instead of Air Transat following up with their useless unprofessional representative, Air Transat emphasized that regardless of their poor client support, they would not compensate for our wasted vacation time.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Sergio T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We cannot speak highly enough of this airline and the service it provided to us. Comfortable seating,good food, very reasonable cost.
David and Margaret Morgan

Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

due to some confusion with the transfer company we were dropped off at terminal 1 instead of 3 in Italy so we were very rushed to get to the plane on time....
the flight attendant in our section noticed we were distressed a bit and immediately offered to fill our water bottle that I didn't get time to do in the airport. We explained the situation to her with a sympathetic ear.. she was so nice
we were offered complimentary alcohol beverages several times
and extra glasses of wine and she checked up on us many times during the flight
she made the end of our trip a success.. thank you !!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

When you go Club with Transat it's perfect. You can't ask for more, they are friendly and very attentive with a smile. The seats are comfortable and spacious and you get a glass of bubbly as soon as you reach your seat so while the plane is boarding the other passengers it makes the waiting more pleasurable. I always try to book Club but Plus is also very good. My number one choice for flying is always Air Transat.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank clarita125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC