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“Auckland Houston”
Review of Air New Zealand


Reviewed 2 weeks ago

Due to B787 Trent engine problems our flight pushed back 2.5 hours but this was not so much a problem as we knew well in advance. Big ups to the flight crew who were brilliant and kept everyone watered fed and chatted easily to the public they served, The inflight meals were good. 13hours 40 so lucky the IFE is so good!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank carhbs59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 - 156 of 8 239 reviews

Reviewed 2 weeks ago via mobile

So happy to see the message on the screen as I sat down - Kia or a Marj Fox, Welcome aboard. Nice touch Air New Zealand. After using several European airlines it was so comforting to be back with an airline that knows how to treat it's passengers.

Thank marjf751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

As always they deliver a professional service, with an added touch. the best carrieer in New Zealand, and one of the best in the world.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank eamonnrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Travelled three times now. Everything excellent - staff particularly good. Loved being able to entertainment system to order a tea while everyone asleep. Seats etc pretty much like other airlines, entertainment and entertainment system really good. Warmth and professionalism give Air New Zealand the edge. And the safety videos are not only entertaining but reflect the 'vibe' of travelling with them.

Thank Dee O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Pleasant flight, not a long flight only about 2hrs 15mins, loved the safety talk at commencement of flight, done a little differently than all other airlines I have been on.
Usual service by Flight Attendants,

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Colleen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC