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“Air India is one of the worst airlines in existence”
Review of Air India


Reviewed 3 weeks ago

Air India is one of the worst airlines in existence. They have bomb threats and no security measures, leaving passengers to wait and hope for the best. There is no customer service, making my family and me feel completely unsafe with no safety protocols in place. The planes are extremely old, lacking in-flight entertainment, and serve food that is six days old. If a flight is delayed, business class passengers are offered accommodations at the Westend Hotel in Delhi, which is a one-star hotel, not the Westin. Additionally, luggage is often tampered with and items go missing. The customer service is non-existent. I am planning to file a lawsuit against this airline as soon as I return home

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Meander40721385441
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (9 725)
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52 - 56 of 9 725 reviews

Reviewed 3 weeks ago

Frankly for the price, baggage allowance and service it's a value for money proposition.
The food is good, and for a 12 hours flight we had 2 main meals and a smaller serve in between.
Can't fault the staff and service and the fact that's it's a point to point service, very convenient for anyone staying in Melbourne or Mumbai or traveling with elderly parents.

Date of travel: March 2024
Thank Kamal D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Think twice prior to booking Air India.
For a 12 hr direct flight, the services were far below expectations from AI.
The snacks & food on the menu was unavailable to be served... the provided food looked below standard, fork & spoon wrapped in a plastic bag along with one paper napkin...
The aircraft toilet was ill equipped for mandatory sanitization.
The curtains at the asle, appeared as if they were never cleaned...
If this is what they provide in business class, can only imagine the plight in economy...
Never again in Air India... 🙏🏻

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Gautam C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

They started charging for carrying a laptop bag with laptop in it which is not the norms, airlines around the world allows you to carry laptop without any problem.

Date of travel: January 2024
Thank Mohammad M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

We paid an extra amount to reserve seats before the flight departure. On the day of departure at the counter, we were told that those seats were not available and alternative seats were assigned to us. Given the passengers were senior citizens it caused a lot of inconvenience, pain, and mistrust of Air India's practices and procedures. We hope Air India understands the discomfort the passengers go through when simple seat reservations don't work and no notification is provided that a change has been made in advance. In this day and age, I hope Air India can execute such rather solved and working systems that are commonplace in the Airline industry. Next time we have to think before we give our money to Air India as this trust has been shaken.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank rohtakdev
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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