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“Baggage should automatically transfer for international passengers.”
Review of Air India


Reviewed 18 May 2024

Horrible service. Never travel with Air India. The hearse people for money in India airport. And customs service very bad.

Date of travel: May 2024
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Safayet H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (9 811)
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144 - 148 of 9 811 reviews

Reviewed 17 May 2024

Air India turned out to be the worst carrier. I flew from US to India using Air India. Onward journey i could not believe. The bathrooms did not have soap and they filled watter bottle with soap. The return flight was different. The flight was 15 hours from Mumbai to Newark. The bathrooms ran out of toilet tissue and the seats were hard to sit on as it had less or no cushion. So had to sit on small pillows. To add to these woes my baggage was damaged. I had sent emails for the past two weeks. They blame it on infrastructure, wear and tear, asked me to repair and file for compensation. Such horrible customer service. No compensation in sight. The tickets were cheap but everything else turned out to be cheap. Don't use this airlines if you can.

Date of travel: April 2024
    • Seat comfort
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    • In-flight Entertainment
    • Check-in and boarding
Thank Har G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 May 2024

My mother lost two flights and 1000 USD because of the behaviours of the Air India staff. The staff was confused with a visa issue but it could be managed. At the end my mother lost 1000 USD. They abandoned her with no solution. No customer care. Horrible !!!!

Date of travel: April 2024
Thank Guillaume P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2024

Wrost experience. After flight landing to get Baggage taken one hour to get bags. Moreover flight was late by one hour. After that not got baggage and not a single staff of Air India Available to assist passengers. AAI has take action against Air India. Are the going to give compensation to passengers by wasting there time. Recommend not to book flight in Air India.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Rajesh S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2024

AC not working.
Power plug not working.
Dirty seat covers .
Seats broken
Worst flight even .
Don't know how dgca gives permission to operate such flight.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Climber42236723234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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