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“Unprofessional and worst air travel experience”
Review of Air India


Reviewed 4 weeks ago

Travelled in Air India, Toronto-Delhi on May-3-2024, Business class. Worst experience ever from the flag carrier airline of India. Had booked the trip as TATA took over. Business class looks like Premium economy of other airlines. Foot rest was stuck. Separation between 2 adjacent seats was for namesake, never able to put it properly. Once boarded, we were served a vegetarian roll. Said they are having catering issues and only boxed items are available. No notification regarding same was given to us until boarded the flight. Later came food in boxes with Vistara label (a sandwich, Haldiram packet, chocolate, granola bar). Vistara label is indicative that the airline was aware of the issue earlier. Why passengers were not notified either by email/SMS. No beverages were served. Had to ask for a coffee. Also had to ask the hostess to have the cup removed after 45 min. Lacking basic standards of customer service. Towards the end of trip, head of crew came to apologize for the catering issue.
Return trip on May-12-2024 was in Economy class. No blankets were provided at seat. Audio-Visual system never worked. Should say there was food.
Agents at gate were literally looting travellers by weighing cabin and personal baggage and charging for items bought from Duty paid stop. They had the most arrogant answers for questions or complaints

Anyone travelling is doing it as it may be an emergency trip and cannot find tickets else were. Given a chance PLEASE AVOID AIR INDIA
# Air India # Worst Airline

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Manju C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (9 725)
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70 - 74 of 9 725 reviews

Reviewed 4 weeks ago

Absolutely terrible. Their flight is delayed, bags come out late, even the pilot takes off slower than usual. They're unnecessarily fancy with their entertainment and food while they miss out on the basic reason why people travel. Never getting on their flight again.

Date of travel: April 2024
Thank 30pragatim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

The flight itself was ok. No major issues once on the plane. The Air India staff during transfer/connecting flights were extremely disorganized. Different employees were giving customers different directions, leading people astray and making our layover in Delhi very frustrating. The employees set up multiple additional security checks internally, which is ok, however, they were not giving customers direction and caused confusion. The staff was not pleasant to deal with, they looked like they couldn't care less and were not interested in making sure the customer experience was decent. Now I know this is a bottom of the barrel airline, as far as customer service goes. Hopefully they can clean up their act, it seems like they do have potential to be better.

Date of travel: May 2024
Thank Shelby D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Very bad travel experience.
The aircraft was very old. Nothing worked. No screen, no light to read. Everything was beyond repair. Shouldn’t be allowed to operate.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Hänsen W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Worst Airlines
I was flying business class from to Bengaluru to Milan
They robbed my Expensive Glares, Trench Coat and Jewellry
Plus tampered and damaged the goods completely
I incurred a loss of around a few lakhs and offered we a compensation of 8000
They think we are beggars and doing us a favor by compensating us
They have no shame and no doubt have such horrible reputation

Date of travel: April 2024
Thank vibha A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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