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“Mixed thoughts”
Review of Air India


Reviewed 23 January 2020 via mobile

We booked with Air India after our Thomas Cook flights were cancelled. The flight out from Heathrow to Mumbai with a connecting flight to Goa was great. We had plenty of leg room and the in-flight entertainment was suitable for our needs, although the lady sat next to me couldn't get hers to work. Service and food were great. I did notice that a lot of passengers had just thrown rubbish on the floor even though the staff came round collecting rubbish through the flight. Out connection was seamless, just the usually time spent going through immigration.

The flight back was delayed and although we were given food and a drink in the airport if you wanted to buy your own you struggled due to the food hall closing for cleaning. It would have been better to stagger this.

The meals on the way back were awful breakfast was a half cooked omelette potato wedges and pink sausages. The main meal was mutton and very grisly so we only ate the rice. Staff were friendly and helpful.

I would fly with Air India again but eat before I do.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank krm50
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Reviewed 22 January 2020

Short flight but good leg room food although basic was served but welcoming staff polite and eficient and wouldnt let anyone stand untill the aircraft had reached the gate which was good

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and boarding
Thank john b
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 January 2020

i dont find any issues travelling from london to banglore. flight started and touched down on time. food and service is good.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank RajasekharUK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 January 2020

Old broken plan Old broken not working in flight entertainment , NIL Entertainment all flight . Limited amount of drinks so when run out of a drink say vodka thats your lot finished. Run out of food choice had to have what was available ?? Metal tubiing Seating was so uncomfortale and the Service without a smile was a joke.They had a superior ignorant attitude.This air line is finished. Paid for priority boarding hahahaha what a joke and rip off.

Date of travel: November 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Steven j
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 January 2020

Such a rude and illiterate staff , sitting on the Delhi airport counters. These idiots don't even know how to welcome their passenger. Very very worst experience.

Date of travel: January 2020
2  Thank goldy_thetraveller07
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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