As a very frequent flyer and needing assistance I have had all levels of standards, but mostly politeness, consideration and respect being the normal and expected service. However, on our return from a fabulous 70th birthday gift from my children of a London to Paris Orient-Express trip with a close girlfriend, I had not expected the attitude of the staff of Air Europa. The Assistance guy, was polite and caring, and he took me to the gate and I was checked in ahead of the other people, as with all airlines, he then proceeded to wheel me towards the plane and the ground staff lady said, she gets on last! He apologised and asked several times could he take me to the plane, no was the reply. My friend said I will take our hand luggage onto the plane because if I wait with you there may not be room. I was put on last and had the indignity of struggling along the aisle while everyone watched me. My friend then told me she had asked the cabin crew lady if she could kindly lift our cases up as she is under 5ft tall and can never reach the upper luggage stowage. The cabin staff lady waggled her finger in my friends face and told her she needs to do it herself in case she hurts her back! My friend said I am sorry but I cannot reach, she told her she would do it just this once, but in future she needs to do it herself. My friend who is 74 years old said, I will try and grow another foot for my next flight! I complained to the senior cabin crew lady, who later offered us a coffee and a packet of biscuits as a way of apology. This attitude certainly took the edge of what had been a fantastic trip and if this is the way they treat disabled people with such a lack of respect, then we will not be using this airline again.