As a loyal Aeroplan member who has frequently flown with Air Canada, my recent experience on Flight AC824 from Toronto to Madrid on September 29, 2024, was both disappointing and costly.

Due to a 5-hour delay, I arrived in Madrid far later than expected, causing me to lose my pre-booked car rental. This disruption forced me to secure another vehicle, incurring an unexpected additional expense of $395.53. When I submitted a claim to Air Canada explaining the situation and the costs I had to bear as a direct result of their delay, I was disappointed to receive a denial with no acknowledgment or support.

While I understand that delays are sometimes unavoidable, I feel it’s crucial for airlines to take accountability, especially when those delays lead to significant inconvenience and unexpected costs for their customers. Unfortunately, Air Canada’s refusal to even partially compensate or acknowledge the impact on my plans and budget has left me questioning their commitment to customer care.

I encourage Air Canada to consider the value of customer loyalty and to recognize the importance of taking responsibility when service disruptions create substantial ripple effects for their passengers. Effective customer service involves understanding and addressing these situations, not merely dismissing them.

This experience has changed my view of Air Canada, especially for international travel, where even minor delays can have major impacts on travel logistics. For others considering Air Canada for their international trips, please be cautious and prepared for potential inconveniences that may not be resolved by the airline.

I hope that Air Canada can improve their approach to customer care in the future by addressing such issues with the consideration and support that loyal customers expect.

DONT EVER BOOK WITH THESE Incompetent mental midgets. I would trust Malaysian air to get me to my destination on time...and they literally lost a plane..Constant delays and disorganization! Getting your bags to your destination is like playing Russian roulette but instead they left 5 rounds in the magazine and only pulled one bullet from it

Air Canada lost our luggage, offered no apology or resolution. Whole experience was bad, would not recommend flying with them

Last time I had a bad experience with Air Canada, but this time it was opposite. The stuff very kind, helpful, service as good as it get for economy class etc. I have no idea why the last time was so bad and really good this time. Anyway, thank you so much for hard work and please keep it up. ALL THE BEST FROM CALGARY.

I fly at least 40 times a year, I used to like Air Canada, in the last 8 months they have been getting bad. But now they exceeded the ability to disrespect their customer. I took an insurance for my flight while booking on Air Canada. They wrongly cancelled my flight, I ended up in Delhi with no flight back. I rebooked with British Airway (great by the way and cheaper) now, AC dosent want to reimburse me AND are pushing me towards the insurance. Which dosent recognize my insurance coverage since AC changed the confirmation number when they cancelled. It is a vicious circle, and a vicious company. Avoid at all cost they just don’t care. By the way Hopper insurance is not much better, even if the ticket number stated the same they decline covering the cancellation, well that was worth paying 367$ for cancellation insurance! Over all I’m loosing 2600$