I decided to give this airline a try because of the low cost (traveling with 2 kids adds up). We flew from Keflavik, Icrland to Riga, Latvia. There was NO SELF-CHECK-IN option for this airline (the only one or two flying from Iceland that doesn’t have self-check-in kiosk). So 150+ people had to stand in line for over an hour to check in, even of you don’t have bags to check-in. There was only ONE guy checking-in 150+ passengers. Then there was a faster, but still the biggest line in Keflavim airport to get on board (20 min). I asked the walking by airport attendant if we will make it to the plane on time, and she smiled and said: “Don’t worry, they know...” as if this was not the first occurrence but rather a common theme. In the end we all made it to the plane, were delayed by 40 minutes. It took them another 30 minutes to unload the luggage. It did not bother me because Riga was our final destination, but be aware. Though I know that “you get what you pay for”, but compared to WOW we flew right before AirBaltic was significantly slopier. My consern at the moment was if this is a general culture, do they approach safety checks the same way?
Couple of months prior to travel I had a timing issue and had to rebook Riga stay for a shorter duration, and they did not even budge when I asked to move the date. Though it is kind of a standard thing nowdays. Still feels like a rip off though. I should probably check if they returned the tax $$ they promissed for the flight we will never take. With this type of customer service I feel I shouldn’t trust them.