Check in was perfect lots of help. Plane took of exactly on time and landed early. Luggage through super quick. Ntabising our hostess pleasant and helpful
Check in was perfect lots of help. Plane took of exactly on time and landed early. Luggage through super quick. Ntabising our hostess pleasant and helpful
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I flew with my elderly disabled mother. On arrival to Johannesburg we’ve got left on the plane as the bus driver decided to leave the people that needs assistance behind. When we eventually arrived at the airport there was no wheelchair assistance for my mum or another disabled passenger. This was requested. Really bad service for very expensive tickets!
What a splendid little airline! Excellent service with sandwich, crisps & drink included. The aircraft - de Havilland Dash-8 100 we flew with is 42 years old which for me just added a sense sense of adventure - brilliant! It was clean, well kept and felt perfectly safe with many more years left in her I expect.
Delightful experience!
My check in bag was unfortunately sent to the wrong destination, causing a significant delay. About delivery was frustrating being told they don’t deliver and caused inconvenience. Had to pick up my bag the following day. The customer service team was responsive and did eventually help resolve the issue, but I expected a better Diprocess. Clearer communication and more attention to customer service would have made the experience better. Overall, the travel experience was okay, but the customer service process needs improvement.
Poor experience from the get go. From waiting in bus to get onto plane. Waiting in the plane on runway. Already after our departure time. Pilot admitted they didn't know how many passengers they had. 20min later 3 passengers arrive. Eventually took off 45min late.
On our landing we had to pull out and then circle round. Waited again on bus for assisted traveller. They had no support for assisted traveller. parked very far from aiport , with 15min bus ride to airport.
4.5 hour commute from cpt to jhb. Never again.