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TorranceTraveller wrote a review Nov 2021
Glasgow, United Kingdom281 contributions117 helpful votes
Mixed feelings...why? Though the value for money was undeniable , the cruise overall was a bit too much of a curate's egg for me. Whilst the hotel aspect of the holiday was fine ( cabin was spacious and after an initial disappointment with the apparent lack of recent cleaning when we got to our cabin) , and the food was generally good ( more on this later ), the general feel of the pool deck and buffet restaurant were a bit too Butlins-like for my taste. So be aware that the entertainment etc is a bit " race to the bottom" in nature . Food ( mostly eaten in the main dining room..... breakfast excellent with most tastes well catered for ( good bircher muesli which was a pleasant surprise, but rubbish toast ) , lunch was mostly off ship though I had 2 lunches in the MDR - one was fish ...a really nice piece of grilled ( hake?) so good I asked for and got a second piece, and a good gourmet beefburger ( such a contrast with the muck being served at the "Snack Shack" on the pool deck which would only satisfy the very least discriminating of customers ). Dinner in the MDR was generally very acceptable and of good quality - strictly starter, main, dessert format ..no separate soup or salad course though you could ask for more than one of the starters - this raises another point, which is portion control which I would say has gone too far.... a couple of times I asked for 2 starters knowing the portions would be too small .
We also felt aggrieved at our treatment on the ship after arriving 4 hours late due to our TUI flight being delayed - this was never resolved despite a lengthy dialogue with TUI on the ship- we were not well looked after food wise at this point and no effective special arrangements were made for the late passengers to be provided an adequate late lunch, with this situation having left a sour taste in my mouth . The other black mark here is that TUI just kept arguing black was white over this matter and would make no compromise in a gesture to keep a customer satisfied , just not how to "do customer service" in my view and I have seen so many examples of doing this so much better. A real shame .
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Sail Date: October 2021
Cabin Type: Balcony
Type of Trip:
Destination: Mediterranean
Cabin
Dining
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Pools & Sundecks
Onboard Activities
Entertainment
Value
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Marella Explorer 2

225 reviews
 All photos (168)168
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Traveller (142)
Common Areas (32)
Balcony Cabins (11)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 1 814   |   Crew: 780
Passengers to crew: 2,33:1
Passengers to space: 0,03:1
Launched: 1995   |   Refurbished: 2019

Cabins

Balcony
Cabin size: 172 - 172 sq. ft.
Connected rooms: 0
Accessible rooms: 0
Maximum passengers: 2
Number of cabins: 0
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Mr Giang wrote a review 02 Jan
Manchester, United Kingdom2 contributions1 helpful vote
We went on TUI Merrela Explorer 2 for 7 days Canary islands The 2 Italian restaurants which are easy to miss for your free dinning on cruise. The staffs in these restaurants are very kind, helpfull, working hard, specialy the lady named Susan who worked in the Vista.
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Benjamin Davies wrote a review Dec 2021
Darwen, United Kingdom127 contributions112 helpful votes
We booked a deluxe balcony on deck 12 - a very pleasant cabin and representative of the price we paid. To be honest, the bed could have been more comfortable. The cabin was adequate. Cleanliness and service from cabin steward was excellent. My 5 star review is a reflection of everything else. The food was brilliant and we really enjoyed the alternative dining restaurants. Hospitality in general cannot be faulted. The bars around the ship were comfortable with attentive service. We particularly enjoyed Flutes and the wonderful crew in there - Olga, Ljubica, Daira and Daria were a joy to be around and the service was impeccable. We really enjoyed evenings with the piano host, Ryan Green- he was just brilliant and so talented. I must give a special shout out to the talented, friendly and hardworking entertainment team, led by the very lovely Ted. Wow! What great shows and everything was with enthusiasm and smiles. All of the singers and dancers were brilliant - loved the two Ollies and the gorgeous Matt especially. It was so nice to see the entertainers around the ship and they were so giving of conversation and time. The entertainment hosts were second to none. Jack Fletch especially is surely a Cruise Director of the future. A wonderful Christmas voyage! Excellent.
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papapig wrote a review Dec 2021
Weymouth, United Kingdom7 contributions7 helpful votes
Brilliant cruise the staff, food, drinks,shows , entertainment all excellent, the ship was spotless & covid rules all observed & abided by, well done Marella 👏👏👏
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Vicky C wrote a review Dec 2021
Dundee, United Kingdom4 contributions12 helpful votes
I really enjoyed this cruise. The ship was spotless and felt safe for Covid without it being too intrusive. The entertainment was great fun and the standard all inclusive package was really generous with a surprising range of branded drinks available . In general the food was very nice with lots of selections available. Overall, I feel very grateful to Tui staff on and off the ship who are obviously working hard to adapt to changing circumstances. The information was good on what documentation and tests were required and the call centre staff were helpful. I would definitely reccommend.
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darron w wrote a review Nov 2021
4 contributions
It was great to cruise again and everything was lovely under the circumstances . all the staff worked hard to make sure covid rules didn't impact too much . Food was great in all venues . Can't wait to go again
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