We booked flights for 9 people from Lima to Iquitos in May. However they changed the flight time from 8pm to 8am a few weeks before the flight was due. They offered us a refund if we had to cancel our flights. Now it is October and I still haven’t received my refund, despite numerous requests and phone calls. They say refunds take 60 days from receipt of the request form, even if the refund was done in this time it would be ridiculous.