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“Don't use Viva air!!!”
Review of Viva Air (Peru)


Reviewed 11 January 2019 via mobile

We made a mistake when we booked a Viva Air-flight from Cusco to Lima. The scheduled departure time changed more than 4 times before departure date and once we arrived to the airport in Cusco they told us that Checking in ar counter would cost 14€ per person. We had no other option so we paid. The only reason why we tried to check in at the counter was that online checking in did just not work. We also found out later that even online check-in has a cost. What kind of airline has check in that costs. We were lucky that our flight was not cancelled as many other fellow passengers told us that their flight from day before was cancelled and they had to fly one day later as Viva Air has like one flight a day from Cusco to Lima. Also the flight was 1 hour late, but it didn't feel like much after talking with passengers who had missed their other flights back home because of Viva Air delays and cancellations. I've been flying with over 30 different airlines and I sincerely have to say this one was definately the worst of all.

When we booked the flights there were also many other company options like Latam and Avianca. The funny thing is that Viva Air was no cheaper than those other companies. I haven't tried companies such as Avianca and Latam, but I haven't heard anything bad about them. All in all: Whatever you do, do not take Viva Air flights!

Date of travel: January 2019
Thank amos2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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313 - 317 of 832 reviews

Reviewed 10 January 2019 via mobile

The worst of every low cost airline all combined into one. Fly with Viva if you like:
- Paying about $20 to check in at the airport (PS the website doesn’t work properly and they only allow print outs, no mobile option)
- Paying extra for large cabin bags (Not checked! Of course you pay for checked bags too)
- Having your flight cancelled
- Having your flight delayed with no clear indication of how long

There are probably more surprises like these but these are the ones I experienced or witnessed first hand.

Fun fact! The three balls in the logo represent the circus that is Viva Air.

Date of travel: January 2019
2  Thank JeanneD252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2019 via mobile

When checking in I realized our flight had been moved two hours later. No email. When I informed our friends we were traveling with she found her tickets had been canceled altogether. The airline blamed Vayamo Travel we had used and Vayamo blamed the airline. They had to buy one way tickets at the last minute and are hoping to recover some money now that we are back in the US. Their web sight was impossible, refusing to accept payment for baggage so we had to pay more at the airport. The people at the check in counter were rude and extremely unhelpful. Our luggage was put on a flight that left two hours after ours even though we arrived in plenty of time and it took them an hour and a half after we landed for them to inform all the people waiting at baggage claim. They charge for everything including water. Never fly them! I would give a 0 rating if possible.

Date of travel: January 2019
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1  Thank 597nancyp597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2019 via mobile

Horrible horrible woman. After spending an hour on the phone ( with no answer from the airline) trying to message online, and empty boarding pass emails, she refused to look at the screenshots on my phone proving that it was the viva air websites fault that we couldn’t online check in. She even threatened to call the police!

Date of travel: January 2019
1  Thank GlobeTrotting569629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2019 via mobile

Got to cusco airport in plenty of time to fly to lima to catch a plane to brazil 1 hour after. No assistance at all. Flight left an hour before scheduled time. No warning no email no nothing. Met a load of hacked off passengers also. Had to book another flight asap which cost £200 to make our brazil flight. Tried to reclaim the money but after numerous attempts were told that the information we have provided wasn’t complete. It was complete but they just strung us along for 3 months with email after email. NEVER RECEIVED ANY COMPENSATION. Worst company ever.

DO NOT USE THIS COYBOY OUTFIT. My advice is walk.

Date of travel: June 2018
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank lee123qpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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