My friends and I had a flight booked from Cusco to Lima which was delayed by 3 hours. When we tried to move airlines to book a new flight we were assured that our Viva flight would make it into Lima in time. No one had any accurate information to give us during the delay so the flight attendants just made things up. We missed our connecting flight and had to rebook a new flight for nearly four times the original price with no offer of reimbursement by Viva. If you are considering flying viva air I would highly recommend paying the extra to go with any other airline and save yourself the nightmare.