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“They were late!”
Review of FlySafair


Reviewed 31 December 2017

Boarding was made on the airport ground which made it uncomfortable as we had to walk to the back of the plane and queue. The sound of the engine was disturbing beyond safety levels whilst the ground workers wore earmuffs, the sun was scorching, the wind was blowing people's dresses up.
On top of that the flight was delayed and we were not provided with any information.

The help desk at the airport was very friendly and helpful.

Priority boarding was at the disposal of those who booked it.

We appreciated the low fares on that route

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank BykangaMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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174 - 178 of 422 reviews

Reviewed 26 December 2017

You lost one star because of your ground staff in Johannesburg. You may think we all know where we are in the huge airport BUT not everyone is a frequent flyer. When an elderly lady stops and asks you for help, don't ignore her and expect other passengers to assist whilst you are chatting to your friends. I am glad I was there to assist her without a rude scowl on my face. All other staff where polite and friendly.... you could learn something from them. Other wise a fair flight with an excellent pilot and plane crew, thank you.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Monique707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2017

Safair has become my airline of choice for a few simple reasons. They are mostly on-time, there is good leg-space, the seats are comfortable, the cabins are clean, the staff is friendly and the price is invariably good. Another plus point is that you can chose a beneficial price plan per flight and their website is user friendly. It is advisable to check their prices against other budget airlines as I find that at times, Mango does offer better rates.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank B8383MHmartinp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2017

Affordable, friendly staff on board and on the ground, and always on time! I am taller than the average person and also a lot wider in the chassis, and with SafAir you can select your own seat. The seats at the emergency exits offer much more leg space than the other seats on the craft and you can secure the seat by only paying seventy rand extra. By being able to stretch your legs your back side also fit in into the seat much easier. The planes are well kept and serviced and relatively new so you can really fly with peace of mind.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank LeonBloemfontein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2017

Ground staff courteous and helpful. Departed 5 minutes early, plane was crean, staff were efficient, pleasant and professional and we landed 15 minutes early.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Hilton J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC