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“Great flight but problems with seat booking”
Review of Kulula


Reviewed 1 week ago

When we tried to book in online our seats had been moved even though we had paid to pre select seats. When we arrived at the airport we were told that the aircraft had been changed which had caused the issue. There was no attempt made to rectify the problem. We were, however, offered extra legroom seats over the seats - which were great seats.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Aelwen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 444 reviews

Reviewed 1 week ago

It is always a pleasure flying with Kulula as they are :
1. Very cost effective
2. Generally on time -- and in the event of an incoming flight being late the turnaround is far quicker than other local airlines
3. Staff are friendly and very proactive

NB -- it is well worth paying a little extra to sit in the emergency exit row

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Suren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Started off late. But the pilot made up for time. Service was professional. Boarding went fast and efficient.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ockert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Excellent service for budget business model. Check in was hassle free. Flight left on time. Inflight Service was professional and efficient. Baggage delivered promptly. What else needs to be said.....well done guys an keep up the great work!!

    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
1  Thank C D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I always travel with Kulula as they are the one airline that i can truly say are always on time with little or no delays. Cabin staff are always friendly and most helpful.

The pilots instead of just being bus drivers could make the flight more interesting and informative ie: letting passengers know the various towns being passed over or allowing passengers to listen in on ATC communications.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank H164STbrianc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC