We flew from Southern Mexico to Cancun and our experience was very good. Our bags were 1kg over weight and we were charged 360 pesos for this which was a bit annoying given our hand luggage was under the allowance but we were aware of the baggage allowance so guess it’s our own fault.
For a budget airline VivaAerobus are very good. Boarding was quick, the flight was on time & the service on board excellent.
We will definitely fly with Viva Aerobus again.