During our trip to Chile, we choose SKY as our airline to travel around the country. As a lowcost company, we did not expect any WOW moment, but what we faced after 4 connections with SKY was lack of processes and procedures.
One example, we were traveling with same backpacks and laugegges (size and weigth) for 18 days. In every flight the SKY staff approach differently, one time was the size, another were weigth. At least, during our last flight with SKY back to Santiago they charged us an extra fee because of the size