Absolutely the worse airline in Peru. Don’t even bother booking your flight with this airline. It might seem like an affordable option however, their luggage and carry-on policies are deceiving. We paid for a checked bag and a carry-on while checking in online. When we got to the airport, Daniella, the check-in attend charged us for two checked bags and did not refund the carry-on fee. Also, before entering the airplane. We informed Pamela, the manager that we had taken the exact same luggage and carry-ons from Lima to Cuzco. Her response was that everyone in Lima should be fired for not following the company’s policy. When we finally reached the gate, they proceded to re-check carry-ons and forced passengers to pay $36 (USD) to get their bags on board.
Our travel agency called the airline later that day and they claimed that our luggage was over weight and therefore, we had to check our luggage.
Do not book with this airline unless you want DISAPPOINTMENT.