So we are here now... third time and I am not happy. Resort is beautiful, staff are lovely but here goes.. I pre booked a Bali Bed with the concierge for 5 days, all was done (received an email confirmation). I get here tonight and go to confirm the Bali bed for tomorrow and all other reservations and there is no booking and my requested and confirmed booking and got booked over... oh so sorry they say.
Staff find my email confirmation, says yes I see it but sorry but we are still booked over tomorrow . Soooo,
Don’t bother pre booking anything, they can’t be trusted to honour what they have already confirmed and resevered.