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Bidvest car rental

Island of Malta...
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777 posts
63 reviews
192 helpful votes
Bidvest car rental
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Hi

Has anyone recently rented a car from Bidvest? Via auto-Europe we have booked a Nissan Qashqai from Bidvest.

Cannot find much info online apart from the fact that till last year they were part of Budget but this is no more.

Any info appreciated

Bad Soden, Germany
Level Contributor
1 post
4 reviews
1 helpful vote
51. Re: Bidvest car rental
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Don't rent there!

Just rented at their Johannesburg OR Tambo Airport station. Besides the 20% "admin fee" on all the tolls they charged us, a refueling fee and another 6 liters of gas for a fully fueled car (as many others here reported too) were added to our bill. Provided the gas receipts from our whole trip and a screenshot from the mileage, refund still not accepted.

First, support told me that we didn't use enough gas for the KMs we did and therefore the 6 liters were okay to be refueled by them (interesting...). I then escalated this and got a mail from the previously named National Customer Care Manager, neglecting any refund. Her reason was that the gas tank of the cars tend to have air bubbles and therefore I wasn't able to fully fuel up the car. But they were able to then put another 6 damn liters into the car. Imagine how huge this air bubble must have been... DO NOT RENT WITH THEM. Fraud from bottom to top.

Only upside was that we got a brand new Polo, but that's it. Never ever going to rent with them again!

Level Contributor
4 posts
20 reviews
2 helpful votes
52. Re: Bidvest car rental
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I will never do bussiness with Bidvest Car Rental. After 3 weeks they still haven't refund my deposit. They came up with many excuses. Please, don't trust Bidvest as you will not receive your refund as they promised.

Level Contributor
4 posts
20 reviews
2 helpful votes
53. Re: Bidvest car rental
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I had the same experience. I booked an A3 Audio but gave me an VW Jetta 1.4 and said is similar. I will never do bussiness with Bidvest Car Rental. After 3 weeks they still haven't refund my deposit. They came up with many excuses. Please, don't trust Bidvest as you will not receive your refund as they promised.

Level Contributor
4 posts
20 reviews
2 helpful votes
54. Re: Bidvest car rental
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I will never do bussiness with Bidvest Car Rental. After 3 weeks they still haven't refund my deposit. They came up with many excuses. Please, don't trust Bidvest as you will not receive your refund as they promised.

Level Contributor
4 posts
20 reviews
2 helpful votes
55. Re: Bidvest car rental
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I will never do bussiness with Bidvest Car Rental. After 3 weeks they still haven't refund my deposit. They came up with many excuses. Please, don't trust Bidvest as you will not receive your refund as they promised.

Frankfurt, Germany
1 post
56. Re: Bidvest car rental
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Yes I had and I was not happy at all due to the following: After our trip I fueled up the car at the gas station in the airport. Later on I got an invoice listing a position for fuel and a service fee. It was not a full tank, but however it is clear for me that they do that systematically. It even didnt help that I sent them the receipt of the gas station.

I CLEARLY NOT RECOMMEND them.

P.S.: I heard from friends that there are more car rental firms in south africa with similar practices so watch out. Ideally, keep all the fuel receipts and ask for a receipt when you hand in the car.

Cheers,

Peter

57. Re: Bidvest car rental

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Melbourne, Australia
Level Contributor
2 posts
8 reviews
10 helpful votes
58. Re: Bidvest car rental
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Do not use this car rental agency under any circumstances. They are literally thieves!!! We had a car delivered to our hotel by two of their agents in plattenburg. They swiped our credit card for a deposit and took an imprint for the rental agreement. They also asked us casually about our plans for the next ten days while we had the car. Three days later 20,000 rand fraud was made on our card following the route we were driving! We know that they were the culprits because we didn’t use this card anywhere else in South Africa. Absolutely disgusted and outraged that these scumbags have jobs. Our agent is liaising with Bidvest and so far they have not been responsive.

Please do not use this company they are corrupt and have the potential to ruin your amazing experience in South Africa!

Leigh-on Sea...
Level Contributor
6 564 posts
10 reviews
6 helpful votes
59. Re: Bidvest car rental
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sorry to hear about your experience.

If you think a fraud has happened your first port of call should be your credit card provider. I don't know how it works in Australia but in the UK there is legal protection when using a credit card .

to redress the balance, I have used Bidvest at several destinations in SA for 2 periods of one month, also sometimes having the car delivered and picked up at my accomodation. On my last contract it specified not to fill up before returning ( infact I never do with car hire). I have had nothing but good service so far and will be using them next time.

Melbourne, Australia
Level Contributor
2 posts
8 reviews
10 helpful votes
60. Re: Bidvest car rental
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Contacting my credit card provider was the first thing I did and Mastercard guarantee will reimburse me however my point is that this company employs dodgy people.

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