Anyone else have their spring Le Soleil D'Or reservation suddenly cancelled without much explanation?
I spoke with someone directly at the hotel, and she said someone from reservations would call, but no one did. I ended up filing a complaint with our credit card company to try to get our deposit back. We found an alternate place to stay on Grand Cayman.
We just got back yesterday, it is the craziest thing. They gave workers 2 weeks notice the rumor is she is in some kind of trouble. It is such a beautiful place with a ton of money put into.
So oddly enough, I can book the Beach House through travelocity, for our same dates that we were told were unavailable. Is the resort still open??
Instead of asking on a forum where everyone is saying they don’t know what is happening, why don’t you contact them directly. Call and ask for a manager.
I originally posted on this forum, because I couldn't get a response from the resort/manager, despite many attempts.
"I originally posted on this forum, because I couldn't get a response from the resort/manager, despite many attempts."
I'd opt to infer the most likely status of the resort from this situation.
Given existing upcoming reservations were cancelled by the resort and other comment as to 2 weeks notice in October to workers, there was no response to a direct inquiry, sure sounds like this is not a viable place to stay.
A member on another forum recently shared an email message from Mike Barcroft from the Le Soleil D'Or management team, he said:
"We are neither out of business nor closed, albeit certain service operations are temporarily suspended. We continue to have the Beach House/Villa and the Beach Cottage to rent."
So it sounds like the restaurants, the main resort, and some of the resort amenities are no longer available but you can still rent the free-standing accommodations.Edited: 12 January 2018, 21:07
I sat next to one of the principals on a flight down last week. They are not open as a Resort currently. It is disappointing but sometimes but I am sure more so for those who had a vested interest/jobs, etc.
Not sure I would want to rent any accommodations on the grounds of a resort where "service operations are temporarily suspended."