Dank, dark, damp and dusty
We booked 5 rooms for our 9 family members to spend two night over the Easter weekend. Most of of the rooms dd not have hot water on both nights. All the rooms did not have water at all, for...extended periods of our stay. When we enquired about the hot water problem we were told “ well at least you have water for flushing the toilet “. We understand that in any business there would be unforeseen problems, but it’s question of managing one’s expectations and letting guests know in advance of potential issues. It is also a question of training the people that run/own the place to handle these situations more diplomatically.
The person in charge, Michelle, kept coughing into her hands on the day we checked in and while serving our breakfast. Wearing a mask would have mode us a little more comfortable. The coughing wad was such a put off that everyone in our party chose to have breakfast elsewhere the following morning.
My apartment was a two bedroom, lounge set up with poor lighting and a rocking chair that had seen better days.
Our used towels that were placed into the laundry basket after use, were mixed up and hung up again to dry without any notification of guests having to reuse towels. Ordinarily this would have been acceptable had we been notified of this policy in advance.
We paid around R 1500 per night per room which i thought was a fair price, considering the season. My suggestion…charge a little more and use the extra income to make some serious improvements to the accommodation.More