Came here based on TripAdvisor, the location, view and atmosphere is spot on and perfect for a drink.
However, we ordered lunch, a fish burger and the calamari. The fish burger was mediocre and chips were slightly undercooked. The calamari was hard with a soft...batter (as if it was reheated), it did not come with any sauce without me asking for mayonnaise. When asked how the food was I passed on my comments, as I had not eaten much of it the waiter offered to make it crispier. As I knew that another dip in the fryer would only make it harder, I asked for something else on the menu, the caesar salad. The waiter took the calamari away and agreed to change it.
A few minutes later he returned asking us to pay for both the calamari (20k sh) and caesar salad(15k sh)! We said that we were not going to pay for both but would be happy to pay 20k sh for the salad. He agreed and left.
Another few minutes later the waiter returned with the chef. At this point my husband had long finished his burger and I had no food. They tried to tell us that that was how calamari should be to try and get us to pay for both the calamari and the salad. We had a fruitless argument with the chef that calamari should not be hard and chewy with a soft soggy batter. At this point I had had enough and told them not to bother with either the calamari or salad, that we would pay for the burger and the drinks and leave. This was also an issue and they claimed that they had started the salad, in which case I do not know why the chef was out of the kitchen arguing with us about calamari.
I dont necessarily agree that the customer is always right but I was polite and honest when asked, in return my patience was tested. If you do not want to know what people think about the food, then dont go around asking.More